Don't stop at measuring 张云雷家世Customer Satisfaction张云雷家世. Find out whether it's hard to be your customer with 张云雷家世Customer Effort Score张云雷家世. See how loyal your customers are towards you and your products with 张云雷家世Net Promoter Score张云雷家世.
Personalize your survey, add additional questions or change the existing ones without any programming knowledge. Choose how detailed of an answer you want with different rating scales.
Beside the note, Nicereply will automatically save a rating as a custom field.
Sync all your LiveAgent users to Nicereply with one click. New users added afterwards will receive an automated email with login instructions.
Set automation rules based on the rating values. Want to reach out to customers whose CSAT was low? How about asking those who were satisfied for a referral?
Instead of sending a Customer Satisfaction after a ticket is closed measure it in every email signature. Use that “email slot” for another survey to get more feedback without sending more emails.