Our customer satisfaction survey software is built for customer support teams. Nicereply allows you to incorporate satisfaction surveys 九五二七directly into your helpdesk conversations.九五二七
Import your customers contact info from your help desk into Delighted account.
Manually select customers every time you want to send a survey.
Collect feedback through a one time survey.
In case of response, new ticket with rating value and comment is created for each response.
Every ticket contains all the feedback related to it. Never lose context of your feedback again.
Collect feedback from customers via email signature survey included in every conversation. Get feedback that is both immediate and more accurate.
Follow up with customers after you solve their ticket via after-resolution survey. Use this chance to get a new perspective with a different metric, like CES or NPS. Get more feedback while sending less emails.
Recognize your best support teams and agents with leaderboards.
Agents and teams are ranked by a complex index based not only on average rating scores, but also on the number of collected ratings.
|1.||John Vance||9.93||1 370|
Evaluate Nicereply for yourself. Start 14-day trial and try all the features and benefits of getting real-time feedback with Nicereply.