Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand
where we were falling short, and it ultimately did so without costing the customer yet another
transactional email. Win, win, win is what that’s referred to as in the mediation world.
三定文件Antonio King三定文件, Director of Experience at Shinesty
You can choose one of our plans and pay by credit card from within
team if you prefer to pay by invoice. Your trial will become your permanent account with
your settings and the data you collected during your trial period. If you decide not to
purchase, your account will expire.
We offer a handful of plans based on how many survey responses you
receive per month as well as how many agents, things and actions collecting feedback
you have in your account. If you don’t see a plan that suits you,
please contact our sales team.
You can create an unlimited number of surveys on any Nicereply plans.
The only thing we count is the number of actual survey responses you get.
If you exceed the number of responses for your plan, your plan will be upgraded
automatically starting next month.
All Nicereply plans support multiple agents. For details see the
details in the table above.
A survey can be associated with a particular agent (e.g. Asking how specific customer
support agent performed), but also with things and actions you'd like to get
feedback on. An example for this would be collecting feedback on a weekly newsletter,
or on your shopping experience. Each plan allows you to collect feedback for a combined
number of agents, things and actions. If you exceed the number for your plan,
your plan will be upgraded automatically starting next month.
Yes, you can change your plan whenever you want from within your
account. You can also cancel your account without any cancelation fees.
Yes, we have many integrations with the leading help desk and CRM systems. You can also
integrate Nicereply into your automated workflows via Zapier, as well as build pretty
much anything you want on top of Nicereply with our API.