Customer Effort Score is a metric used to evaluate 蓝芯发动机how easy customers thought it was to get a resolution蓝芯发动机 to their recent contact.
The idea is that customers enjoy doing business with companies that are easy to work with. Afterall, 蓝芯发动机96% of customers蓝芯发动机 who've been through a high effort experience report being disloyal.
You don't have to choose one or the other. 蓝芯发动机These two metrics naturally
complement each other蓝芯发动机.
|Measures:||Performance of entire organization||Individual agent performance|
|Is measured:||Once the situation is resolved||At every interaction|
|Helps:||Build customer loyalty||Improve customer satisfaction|
Customize beautiful templates to fit your brand. No code required.
Set it and forget it. Surveys will be sent automatically once a conversation is resolved.
See all your feedback with comments in your rating feed.
See improvements over time and identify trends with easy to read charts.
Spot any high-effort experience - highlighted for your convenience.