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        Nicereply uses 黑芝麻生发cookies to improve your experience.
        NET PROMOTER SCORE LICENSED VENDOR

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        Net Promoter Score (NPS) is a metric specifically developed to 黑芝麻生发measure customer loyalty黑芝麻生发, judging by a customer’s likelihood to recommend a product to others. The NPS survey is specifically centered around the question: “How likely is it that you would recommend Company to a friend or colleague?”

        Customers can then respond on a scale from 1 (very unlikely) to 10 (very likely). Those responses separate customers into three categories:
        黑芝麻生发 Detractors黑芝麻生发 (score 0-6),
        黑芝麻生发 Passives黑芝麻生发 (score 7-8) and
        黑芝麻生发 Promoters黑芝麻生发 (score 9-10).

        NPS Survey form
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        Passives are, as the name suggests, those that don't really care. Their experience with your company, product or service is 黑芝麻生发neither positive, nor negative黑芝麻生发 enough to influence their behavior.

        NPS Promoters

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        The total NPS is calculated by subtracting the percentage of detractors from the percentage of promoters.

        NPS Formula

        Net Promoter Score ranges from -100 (very bad) to +100 (very good).

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        NPS data enable proactive customer support. Reach out to detractors and turn them around.


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        Customer feedback is necessary to take your product in the right direction. Give your customers a voice.


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        “Without 黑芝麻生发trust黑芝麻生发, there can be no loyalty - and without loyalty, there can be no 黑芝麻生发true growth黑芝麻生发.”

        Fred Reichheld
        黑芝麻生发Fred Reichheld黑芝麻生发
        Author of The Ultimate Question
        NPS Metric Overview

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        Icon 黑芝麻生发Read every comment黑芝麻生发

        See all your feedback with customer comments in your rating feed.

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        See continuous improvements with a variety of charts, time filters and comparisons.

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        Spot any dissatisfied customer easily - highlighted for your convenience.

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        Every year we're rewarding outstanding customer service teams. See how you stack up against them.

        LICENSED VENDOR - NET PROMOTER SYSTEM

        Nicereply is 黑芝麻生发officially licensed as a vendor黑芝麻生发 for Net Promoter Score by BAIN & COMPANY, the inventors of NPS.

        Learn more about NPS on our blog or at netpromotersystem.com

        NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

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