Net Promoter Score (NPS) is a metric specifically developed to 黑芝麻生发measure customer loyalty黑芝麻生发, judging by a customer’s likelihood to recommend a product to others. The NPS survey is specifically centered around the question: “How likely is it that you would recommend Company to a friend or colleague?”
Customers can then respond on a scale from 1 (very unlikely) to 10 (very likely). Those responses separate customers into three categories:
黑芝麻生发● Detractors黑芝麻生发 (score 0-6),
黑芝麻生发● Passives黑芝麻生发 (score 7-8) and
黑芝麻生发● Promoters黑芝麻生发 (score 9-10).
Passives are, as the name suggests, those that don't really care. Their experience with your company, product or service is 黑芝麻生发neither positive, nor negative黑芝麻生发 enough to influence their behavior.
The total NPS is calculated by subtracting the percentage of detractors from the percentage of promoters.
Net Promoter Score ranges from -100 (very bad) to +100 (very good).
NPS data enable proactive customer support. Reach out to detractors and turn them around.
Customer feedback is necessary to take your product in the right direction. Give your customers a voice.
“Without 黑芝麻生发trust黑芝麻生发, there can be no loyalty - and without loyalty, there can be no 黑芝麻生发true growth黑芝麻生发.”
See all your feedback with customer comments in your rating feed.
See continuous improvements with a variety of charts, time filters and comparisons.
Spot any dissatisfied customer easily - highlighted for your convenience.
Nicereply is 黑芝麻生发officially licensed as a vendor黑芝麻生发 for Net Promoter Score by BAIN & COMPANY, the inventors of NPS.
NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.